Regional Order Management Manager - Process & System

Key Responsibilities:
 

• Lead the design, documentation, and optimisation of Order Management (OM) processes to ensure scalability and consistency across the Asia-Pacific region
• Serve as the subject matter expert on system functionality and implementation including Infor Nexus, CargoWise, SharePoint, and other platforms
• Manage regional OM projects such as system rollouts, automation enhancements, and operational alignment initiatives
• Collaborate with internal stakeholders including destination offices, shared services, and local origin teams to ensure seamless end-to-end OM operations
• Analyse operational workflows and system data to identify pain points, recommend improvements, and monitor progress
• Provide structured regional input into global OM strategy development
• Represent the region in cross-departmental meetings and project discussions
• Share and document best practices across all OM hubs in Asia
• Support training and onboarding for new teams and system rollouts
• Travel as required to support project execution and regional alignment

Candidate Requirements:
 

• Bachelor’s or Master’s degree in supply chain management, logistics, business administration, or a related field
• Minimum 10 years of relevant experience in logistics, freight forwarding, or supply chain management, with expertise in process design, system implementation, or strategic operations
• Excellent English communication skills; fluency in Chinese or another Asian language is a strong advantage
• Strong stakeholder management skills with proven ability to make independent decisions. Experience managing multi-country or regional projects preferred
• Extensive experience with Infor Nexus, CargoWise, and SharePoint highly desirable. Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint
• Experience with Microsoft Power Automate and workflow automation is a major advantage. Familiarity with other digital tools and process automation solutions is a plus
• Strong analytical skills with ability to assess workflows, analyse data, and propose structured improvements
• Comfortable working in a fast-paced environment with shifting priorities and evolving challenges
• Willingness to travel across Asia-Pacific as needed

Application: Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.