Order Management - Team Leader

Order Management - Team Leader
Date
Location
Hong Kong
Department
Operations
Type
Full Time

Key Responsibilities:
 

  • Lead and support a team of Origin-based OM Coordinators across EFL’s origin offices in Asia

  • Serve as the central escalation and coordination point for origin operations related to Order Management

  • Monitor workload distribution, performance metrics, and team output to ensure efficiency and service quality

  • Drive process improvements, SOP adherence, and system utilization across all OM operations

  • Work closely with Regional OM Managers, Shared Services, and Destination Teams to ensure alignment and seamless operations

  • Provide training, coaching, and mentoring to team members as needed

  • Participate in upscaling and digital transformation projects, supporting implementations and performance initiatives

  • Act as a key stakeholder in system optimization and issue resolution (Infor Nexus, CargoWise, SharePoint, etc.)

  • Support recruitment, onboarding, and ongoing development of team members

  • Maintain regular communication with other EFL functions and customers to align expectations and ensure operational readiness


Candidate Requirements:
 

  • Bachelor’s degree in logistics, supply chain management, international business, or a related field

  • Minimum of 5 years of experience in logistics or freight forwarding, ideally with exposure to Order Management or large-scale operational projects

  • Proven leadership experience managing teams and performance in a fast-paced, international environment

  • Excellent verbal and written communication skills in English; fluency in Chinese (Mandarin or Cantonese) or another Asian language is a strong plus

  • Hands-on experience with Infor Nexus and/or CargoWise is highly desirable

  • Ability to lead teams and manage projects independently, with a strong sense of initiative and ownership

  • Solid understanding of SOPs, IOPs, and process documentation in logistics operations

  • Cultural agility and the ability to work effectively across geographies and time zones

    Application: Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.