Customer Service Specialist - Air Freight Operations

 Key Responsibilities:
 

•  Arrange pickup and transfer of cargo
• Make bookings with airlines
• Review shipment documents for accuracy and completeness
• Arrange cargo transportation via trucking services
• Prepare and issue client invoices
• Update job costing in the system
• Send pre-alerts to clients and destination offices
• Track and trace shipments to ensure timely delivery
• Electronically file and maintain all shipment documents
• Ensure customer satisfaction by responding to all inquiries within the same business day
• Perform other related duties as required

Requirements:
 

• Ability to work effectively in a fast-paced, team-oriented environment
• Strong working knowledge of CargoWise (essential)
• Ability to manage shipments end-to-end
• Primary responsibility for Air Freight Imports; secondary involvement in Air Exports (preferred but not mandatory)
• Strong problem-solving skills with the ability to resolve issues promptly
• Excellent attention to detail with strong time-management skills
• Ability to work under pressure and meet tight deadlines
• CIFFA and Dangerous Goods certifications are an asset
• Minimum of 2 years' experience in Air Import and/or Export operations
• Ability to work according to Eastern Time (EST) and report to the team based in Brampton, Canada

Application: Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.