Key Responsibilities:
- Analyse operational processes across the network, identify improvement opportunities, and design improved workflows in collaboration with country and functional teams
- Identify and drive automation opportunities across operations and support system design and enhancement initiatives
- Support digital transformation initiatives, ensuring practical and scalable solutions are implemented and adopted across countries
- Represent Global Operations in system mergers, integrations, migrations, and consolidation initiatives, ensuring operational requirements, process flows, data quality, reporting, controls, and user readiness are addressed
- Support testing, validation, go-live readiness, and post-go-live monitoring for new system environments
- Oversee operational data quality and dashboard readiness to support accurate reporting and decision-making across the network
- Drive SOP alignment and process standardisation to improve operational consistency globally
- Support country rollouts of new processes and systems and track adoption to ensure effective implementation
- Strengthen operational controls to improve stability, visibility, and governance across the network
- Monitor performance following implementation and support issue resolution to maintain operational stability
- Engage with country teams and functional leads to translate business requirements into practical solutions aligned with global priorities
Qualifications:
- Bachelor's degree in Business Administration, Finance, Logistics, Supply Chain Management, or a related field
- 5+ years of experience in operations, process improvement, automation, or digital transformation, preferably within logistics, freight forwarding, or a global shared services environment
- Strong understanding of business process analysis, workflow design, and systems thinking
- Experience supporting system implementations, integrations, migrations, or mergers, including testing, go-live readiness, and post-implementation stabilisation
- Strong analytical skills with a good understanding of data quality, reporting, and dashboard design
- Process improvement or project management certification such as Lean Six Sigma or PMP will be an added advantage
- Strong written and verbal communication skills in English
- Ability to collaborate effectively across departments and manage stakeholders at all levels
- Ability to meet strict deadlines and work effectively under pressure
- Strong team player with the ability to work in a fast-paced and evolving environment with a degree of ambiguity
Application: Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.
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