Key Responsibilities:
- Coordinate and manage global cargo and liability claims from registration through to closure
- Collect, validate, and maintain all supporting claim documentation
- Liaise with country offices, customers, carriers, insurers, surveyors, and agents to ensure timely claim progression
- Monitor claim milestones, ageing, and service level commitments, escalating overdue cases where required
- Maintain an accurate centralised claims register and prepare regular management reports and KPI dashboards
- Identify claims trends, recurring issues, and opportunities to improve operational controls and reduce future claims
- Assist in developing and maintaining claims procedures, documentation standards, and continuous improvement initiatives
Qualifications:
- Bachelor's degree in Business Administration, Finance, Logistics, Supply Chain Management, or a related field
- 3–5 years of experience in freight forwarding, logistics operations, cargo claims, insurance, or compliance
- Good understanding of international freight documentation and carrier liability
- Certification in Logistics, Insurance, or Claims Management will be an added advantage
- Strong coordination, communication, and stakeholder management skills
- Highly organised with excellent attention to detail and follow-up abilities
- Proficiency in Microsoft Office applications; experience with CargoWise and Power BI will be an added advantage
- Ability to meet strict deadlines and work effectively under pressure
- Strong team player with the ability to collaborate across departments and manage stakeholders at all levels
Application: Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.
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