Key Responsibilities:
- Understand, map, and analyse freight forwarding and logistics operational processes.
- Gather, document, and clarify business requirements from end users and stakeholders.
- Investigate system issues, identify root causes, and propose corrective actions.
- Prepare test scenarios, execute UAT, document defects, and validate solutions.
- Prepare clear business, functional, and bug specification documents for development teams.
- Analyse operational data using Microsoft Excel and identify trends and exceptions.
- Support business applications such as CargoWise, including configuration validation and user support
- Identify process improvement opportunities and support workflow, automation, and digital transformation initiatives.
- Communicate effectively with global users, management, and technical teams.
- Manage multiple incidents, enhancement requests, and project tasks while meeting agreed SLAs and deadlines.
Qualifications:
- Bachelor's Degree in Logistics, Supply Chain Management, Information Technology, Management Information Systems, Business Analytics, or a related field.
- Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical system or process improvements.
- Basic understanding of freight forwarding, customs, transportation, warehousing, or logistics business processes.
- Experience supporting ERP, TMS, WMS, CargoWise, or similar business applications is an advantage.
- Ability to gather and document business requirements, incidents, enhancement requests, and functional specifications under guidance.
- Experience participating in UAT, functional testing, business requirement validation, and defect documentation.
- Strong Microsoft Excel skills, with the ability to analyse operational data, identify trends and exceptions, and support dashboard and report development.
- Effective written and verbal communication skills, with the ability to work with global users, business stakeholders, and technical teams across multiple regions.
- Demonstrated interest in process improvement, workflow enhancements, automation, and digital transformation initiatives.
- Ability to manage multiple support tickets, work under deadlines, prioritise incidents, and maintain a high level of customer service.
- Proficiency in CargoWise One is preferred.
- Advanced Microsoft Excel skills are preferred.
- Basic Power BI knowledge is preferred.
- Experience with Visio for process mapping is preferred.
- Experience with SharePoint is preferred.
Apply now: Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.
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